In light of the growing concerns related to the Coronavirus (COVID-19) pandemic, REDARC Group is continuing to monitor the status of the outbreak from the World Health Organization.
Our leadership team has prepared for a number of contingencies to minimize the risk and disruption to our global business operations as well as to our valued customers. Our highest priority is the health and safety of every member of the REDARC and Hummingbird communities, including our employees, customers, partners and vendors, while maintaining the resiliency of our business.
From a supply perspective, the overwhelming majority of both REDARC and Hummingbird products are proudly manufactured at our facility in South Australia. That being said, some of our components are sourced from China, so we are engaging secondary sources for these components where necessary. We also have a sufficient supply of finished goods, components and raw materials in inventory to continue manufacturing our products for the coming months.
At this time, we anticipate minimal issues with manufacturing, fulfilment or shipping products to our customers and are confident that between these efforts and the inventory on hand, we will be able to support customer demand over the next couple of quarters. The most important request we make of our customers is to provide our sales team with as much forecast visibility as possible on product requirements to assist with our planning efforts to enable us to work directly with you on your specific requirements and ensure communication on order delivery times.
Please be assured that we have the infrastructure, procedures and safeguards in place to continue delivering the highest level of service and support through our customer service and technical support teams. All of REDARC Group's networks and web platforms are hosted in the Cloud or at secured, off-site data centres and are expected to continue providing reliable, uninterrupted service.
Due to the current risks our travel and person-to-person contact has been reduced however our ability to deliver exceptional customer service is uncompromised. Via the App TeamViewer Pilot, REDARC Group is able to review installations and offer technical advice in real-time. Our customer service and field sales teams are equipped with the necessary tools to run the application and can see through your smartphone camera to observe any kind of equipment, machinery or installation situation.
While we may not be able to be present in person, we will use technology to ensure you have all the resources you need to service your customers.
As the number of Coronavirus cases continues to escalate globally, REDARC Group continues to comply with all travel, quarantine and contact restrictions required by national, regional and local health authorities and is ceasing all non-critical business travel until further notice to reduce any potential impacts from the Coronavirus on our employees and our Company.
We will continue to assess the situation daily, re-evaluate our business continuity protocols and provide updates as the Coronavirus health emergency unfolds over the coming weeks.
We have extended our technical support hours to 6am - 7pm (ACDT), Monday to Friday, to help support all customers where possible.
Please contact us on +61 8 8322 4848 or firstname.lastname@example.org if you have any questions or concerns.
Thank you in advance for your cooperation and support during this challenging situation.